May 22, 2022
In Business Forum
The ideal return policy & more conversion Special Database with these 6 tips [research] Waiver of right of withdrawal As a retailer, do you not sell digital content on a data carrier (such as an e-book), but do you still want customers to be unable to return their purchases from you? Then you need to ask consumers for explicit permission. This permission Special Database ensures that the retailer delivers the digital content immediately before the cooling-off period expires. In doing so, the consumer must declare that he waives the right of withdrawal. In practice, explicit statements from consumers usually go through: Checkbox: a checkbox informs consumers that Special Database the order concerns a digital product. Behind the box it is stated that the Special Database consumer waives the right of withdrawal. By checking the checkbox, he or she agrees to this. If you as a retailer do not obtain valid permission, consumers can still invoke the right of withdrawal. Then they can copy digital content and then return the product. Exceptions From a Special Database legal point of view, a consumer can no longer invoke the right of withdrawal after he or she consciously waived it. This also applies to an order in the wrong language, or if the text is not legible. But there are exceptions. Imagine that the product description of an e-book on a web shop states that it is a Dutch-language version, but you receive a German-language e-book. When purchasing, you consciously Special Database waived your right of withdrawal. In such a situation, consumers can Special Database invoke the statutory warranty conditions. You then demand from the web shop that they deliver a good product. In this case a Dutch e-book. This is only the case if the product received Special Database does not match the product description. If the text of an e-book is not easily readable after the consumer consciously waives the right of withdrawal, this is also a question from a legal point of view Special Database under the legal warranty obligation. Voluntarily waive your rights as a consumer. It is understandable that retailers opt for a 'tick option' when ordering. In doing so, they draw a line in leniency for fraud-sensitive returns.